FAQ/Info

Do I need to create an account to place an order?

No. You are free to place an order with out creating an account.

How much is postage?

Postage is between £2.30 and £3.99 or FREE for over £35 inside the UK.

International orders are also welcome. Postage starts at £7.50 depending on the item purchased. Canvas can not be delivered outside of Europe.

How long will my item take to be dispatched?

I aim to dispatch Prints and Originals with in 24 hours from your confirmed order. Usually the same day if the order is placed before 1pm (excluding weekends). Canvas Prints are made to order so extra time is required before dispatch, usually 1 day. 

How long will it take for my order to arrive?

2nd class recorded service is used for Prints & Originals. Estimated 2 - 5 days from your email confirmation of dispatch. Longer for International orders, depending on the destination. Canvas take between 3 and 5 days to arrive.

What packaging do you use?

I don't cut corners when packaging is concerned. The safe arrival of your new Art work comes first. I use cellophane wallets and reinforced envelopes. Prints and Originals are sent flat packed.

What payment gateways do you use?

Paypal and Card payments are accepted. Card payments are taken via a secure method by Shopify (The company who owns the software for my website).

I do not accept bank transfers.

 

Can I return an item?

Yes, you may return any item with in a 30 day period from the time your order was first placed.  If the item is damaged, a picture showing the damage will satisfy.

Do you do commissions?

Yes, you can find more information about this service here....

Do you paint Landscapes?

No, just Animals.

Do you paint Originals weekly?

Yes, but this is dependent on the time available. My online store is quite busy most of the time which has a knock on affect on painting time. 

Can I resell your Original Paintings?

Yes. I have many business owner/customers who currently do this very successfully.

Do you have a Gallery/Shop I can visit?

May be in the future but in the meantime all orders are purchased online.

We are a Printing Company. Can we use your Artwork on our products?

Please contact me for more information. I am willing to discuss this further.